Introduction
Quiet Spectrum ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (https://quietspectrum.sbs) or use our services.
Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our website or services. By accessing or using our website, you agree to this privacy policy.
Data We Collect
We may collect several types of information from and about users of our website, including:
Personal Information
- Contact Information: Name, email address, postal address, phone number, and other similar contact data.
- Account Information: Username and password if you create an account with us.
- Payment Information: Credit card details, bank account information, and billing address. Note that payment processing is handled by secure third-party payment processors, and we do not store complete payment information on our servers.
- Communication Data: Preferences for receiving communications from us and our third parties and your communication preferences.
- Appointment Information: Details about the services you book, dates, times, and any special requests or requirements.
Non-Personal Information
- Usage Data: Information about how you interact with our website, including pages visited, time spent on those pages, links clicked, and other usage metrics.
- Device Information: Information about the device you use to access our website, including IP address, browser type, operating system, and device characteristics.
- Location Data: General location information derived from your IP address.
How We Collect Your Data
We collect data through various methods, including:
- Direct Interactions: Information you provide when filling out forms on our website, creating an account, making a purchase, signing up for our newsletter, or contacting us.
- Automated Technologies: As you navigate through our website, we may use cookies, web beacons, and other tracking technologies to collect usage data.
- Third Parties: We may receive information about you from third parties, such as business partners, social media platforms, and payment processors.
How We Use Your Data
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our website and services
- Process and complete transactions, and send related information including transaction confirmations and invoices
- Send administrative information, such as updates to our terms, conditions, and policies
- Respond to your comments, questions, and requests, and provide customer service
- Send you marketing and promotional communications (with your consent where required by law)
- Personalize your experience on our website and deliver content relevant to your interests
- Monitor and analyze trends, usage, and activities in connection with our website to improve our services
- Detect, prevent, and address technical issues, fraud, and other illegal activity
- Comply with legal obligations and enforce our legal rights
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you, such as providing our services after you book an appointment.
- Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, marketing, and preventing fraud, provided these interests are not overridden by your rights and freedoms.
- Consent: You have given us consent to process your personal data for specific purposes, such as sending marketing communications.
- Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.
Data Sharing and Disclosure
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, website hosting, email delivery, and customer support.
- Business Partners: Trusted businesses with whom we collaborate to provide services or promotions.
- Affiliates: Other companies owned or controlled by Quiet Spectrum.
- Legal Authorities: Law enforcement agencies, courts, regulators, or other government authorities when required by applicable laws and regulations.
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.
In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Your Rights
Depending on your location, you may have various rights regarding your personal data, which may include:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Right to Data Portability: You have the right to request that we transfer your personal information to another organization or directly to you in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
- Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We may need to verify your identity before responding to your request.
Cookie Policy
What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
Types of Cookies We Use
We use the following types of cookies on our website:
- Essential Cookies: These are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
- Performance Cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
- Functionality Cookies: These enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
- Targeting Cookies: These may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.
Managing Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Cookie Consent
When you first visit our website, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your cookie preferences at any time by clicking on the "Cookie Settings" link in the footer of our website.
Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers, and payment transactions are encrypted using SSL technology.
However, the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.
International Data Transfers
We may transfer your personal information to countries outside of your country of residence, including to countries that may not provide the same level of data protection as your country. When we transfer your personal information internationally, we take appropriate safeguards to ensure that your personal information receives an adequate level of protection.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated privacy policy on this page with a new "Last updated" date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:
Quiet Spectrum
63 Kelly Gardens
Grahamtown, PO17 5HZ
United Kingdom
Email: [email protected]
Phone: +44 544 143 7173
